Frequently Asked Questions

For pet parents

Add Pet Portal to your Home Screen and enable Notifications for booking updates, live walk alerts, and messages.
Your Caregivers lists who you’re connected with; Backup Caregivers lets you link additional sitters.
Use Pet Journal (Account) for activity, diet, and health notes — linked caregivers can read them before visits.
Watch live GPS walks and timelines while a service is active; open Past Report Cards anytime from Account.
Book from Schedule; pay invoices from Invoices (Stripe or honor-system Venmo / Zelle / Cash App / Cash).
Stripe Pay is optional; honor-system payments have no Pet Portal fee (Stripe charges a small processing fee).

Set availability on Schedule → My Availability Calendar; accept or decline requests in Requests (add accepted visits to your calendar).
Share your public booking page (/book link) so families see your profile before they register and connect.
Import clients from CSV (dry-run, then confirm) — existing parent emails auto-link; others get your usual join link.
Start services from Schedule to open the live pet portal; send report cards and invoices when finished.
Pricing and Connect Stripe Payments live in Account — parents pay you directly with $0 platform fee on services.
Export CSVs for tax records when you have at least one invoice; see round-trip mileage estimates under Help → Tax Help (address-based estimate, not a GPS odometer).
Teams ($45/mo flat) adds a management dashboard for linked caregivers — live GPS, reports, invoices, parent notes, and messaging.

Contact help@petportal.com for support.